Website Purchases: Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund. Refunds are applicable only for purchases made directly through our website.
To complete your refund, we require a receipt of purchase. Once your receipt is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be applied to your credit card or original method of payment within 7 days.
If your refund is approved and you haven’t received it yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still haven’t received your refund, please contact us at support@kidloland.com.
Platform Purchases (App Stores): For purchases made through any platform other than our website, such as iOS or other app stores, please contact the respective platform’s customer support to request a refund. For purchases made on Android, we handle refunds directly. Please reach out to us at support@kidloland.com if you need assistance or would like us to check the eligibility of your refund claim.
For any questions or further assistance, feel free to reach out to us at support@kidloland.com.