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1) What content will get added in future updates?

KidloLand will be updated with brand new sections for Math, Language learning, Creativity, Science, Geography, Spellings and more. Stay tuned!
2) Why should I subscribe?

The app now has over 800+ rhymes, songs & stories and 200+ games activities for kids. More songs, stories, activities and games will be added every month. Little kids will have something new every time they play. Buying new packs every time would not be economical, hence we have added a subscription. If you subscribe, you will get access to all the content in the app, at a lower price. Every pack (including all future packs) will be unlocked for subscribers. All in one app, never run out of options (variety). Huge collection of nursery rhymes and stories. Kids sit in one place, Mom blogger recommendations, Learn while they play, Help moms to handle their kid while cooking, at the doctor's clinic, boring flight hours, long car rides , etc. Teach kids before they start schooling. A mother can herself educate and shape the kid in their early years. It also helps increase family time.
3) Can I use the app offline?

Once you download any songs, stories and games, you can use them offline - anytime and anywhere. Internet is only required to subscribe and to download the content.
4) After updating the app, all my purchases have got locked. What do I do?

For iPad/iPhone:
  • ● You do not have to pay again. You just have to restore your purchases.
  • ● Tap the restore button on any unlock screen of any pack or the Restore button in settings.
  • ● Just make sure you enter the same Apple ID which was used for purchasing the songs/subscription earlier.
  • ● You can confirm the email ID on your original invoice. You won't be charged again for restoring your purchases.

For Android devices / Amazon (Kindle) devices:
  • ● Make sure you are logged in with the same Google Play ID. If you are logged with the same ID, you won't be charged again for your purchases.


5) I have made purchases on my phone/tablet. I want to unlock them on another phone/tablet too without paying extra. How do I do it?

For iPad/iPhone:
a) On the other iOS device, log out of the current Apple ID in the App Store.
b) Sign in with the Apple ID which you have used to purchase subscription.
c) Download the Kidloland app again.
d) Open the App and restore your subscription from the settings screen.
You now have access to all the content. Follow the same steps for more iOS devices.

For Android devices / Amazon (Kindle) devices:
a) On the other Google Play device, log out of the current Google ID in the Google Play Store.
b) Sign in with the same Google ID which you have used to purchase subscription.
c) Download the Kidloland app and it should get unlocked automatically.
6) I have purchased the subscription on my iPad or iPhone, can I also use the same on my Android devices / Amazon (Kindle)? Or vice versa?

No! Since Apple, Google Play and Amazon have different billing systems, the subscription cannot be shared. If you have taken a subscription on an iOS device, you can use the same Apple ID to restore the subscription on another iOS device, but not on a Android/Amazon device. You can contact support@kidloland.com and we can assist you with a reasonable solution.
7) On iPad/iPhone, how to share a subscription through Family Sharing?

Since the subscription is an in-app purchase, you cannot share it through Family Sharing as Apple does not allow that yet.
To make the content available in all of your other Apple devices, follow these steps:
a) In the second device, log out of the current Apple ID in the App Store.
b) Sign in with the Apple ID which you have used to purchase subscription.
c) Download the Kidloland app again.
d) Open the App and restore your subscription from the settings screen.
You now have access to all the content. Follow the same steps for more iOS devices.
8) The app got deleted by mistake. How do I restore my purchases?

For iPad/iPhone:
  • ● Tap the restore button on any unlock screen of any pack or the Restore button in settings.
  • ● Just make sure you enter the same Apple ID which was used for purchasing the songs/subscription earlier.
  • ● You can confirm the email ID on your original invoice. You won't be charged again for restoring your purchases.

For Android devices / Amazon (Kindle) devices:
  • ● Just download the app again from Google Play with the same Google ID. You won't be charged again for restoring your purchases.

9) Will I be able to delete the downloaded content that I no longer want in the app? Can I get them back if I want?

Yes. You can download, delete and re-download content any time you want.
1. Go to Settings in the app.
2. Go to Downloads
3. Add/Delete the pack you want from 'Files' and re-download it.
10) I am using an iPhone/iPad. There is no sound. What do I do?

For iPad:
The sound sometimes does not come due to changes in iPad settings. There is no fault in the app. You can confirm the same with headphones. Follow the below steps to enable sound on iPad.
a) Go to Settings > General Tab. Change the side switch to control Muting.
b) Mute and Unmute with the side switch (on the side of your iPad).
c) Test the app and check if the sound is audible now.
d) Increase the volume while the app is running.
e) If ok now, go back to Settings and make the side switch to control screen orientation again
f) Go back to the app and check if sound is still there.

For iPhone:
The sound sometimes does not come due to changes in iPhone settings. There is no fault in the app. Restart your iPhone. Then mute-unmute with the side switch. Now you start the app and increase the volume while app is playing. Email us if you still face any problem.You can watch the video here.

For iPad Air 2:
The sound sometimes does not come due to changes in settings in the iPad Air 2. There is no fault in the app. You can confirm the same with headphones. Follow the below steps to enable sound on iPad Air 2.
a) Swipe up from the bottom of the screen to open the Control Center.
b) You will see a Mute-unmute button (the Bell icon). Tap on it to Unmute it.
c) Test the app and check if the sound is audible now.
d) Increase the volume while the app is running.
e) Sound should be heard now.
Email us if you still face any problem.

1) How do I subscribe?

For iPad/iPhone:
a) Open the app.
b) Tap on any locked songs and you will be directed to the subscription screen.
c) Choose the subscription duration you want.
d) The amount will be billed to the card registered in your Apple iTunes account.
e) Everything should be unlocked now.

For Android devices / Amazon (Kindle) devices:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Google Play account.
d) Everything should be unlocked now.
2) Is there a free trial?

Yes. You can try the app free for 7 days with the one month purchase. After 7 days, your credit card will be charged the monthly subscription fees. You can cancel automatic renewal anytime during the trial period.
The free trial will work just once. If you cancel monthly subscription renewal during the trial, the app will get locked at the end of the trial period. The free trial will not be available for a second time if you decide to subscribe for a monthly subscription.
3) What subscription plans are available?

For iPad/iPhone:
There are 3 kinds of subscription plans.
a) 1 month subscription plan
b) 6 months subscription plan (at the price of 5 months)
c) 1 year subscription plan (at the price of 8 months)

For Android devices / Amazon (Kindle) devices:
There are 2 subscription plans.
a) 1 month subscription plan with free trial
b) 1 year subscription plan
4) How do I change my subscription plan from monthly to 6 months or yearly or vice versa?

For iPad/iPhone:
If you have opted for monthly subscription and would like to change it to 6 months or yearly or vice versa, you can do it through manage subscription in iTunes. Your new subscription plan will start only after the current one is over.
Follow these steps to change your subscription plan:
a) On your device home screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) In Renewal Options, you will see the subscriptions listed below.
h) Choose the subscription plan you want.
The amount will be billed to the card registered in your Apple iTunes account.

For Android devices / Amazon (Kindle) devices:
It is not possible right now. The feature maybe added sometime in future.
5) How do I check the status of my subscription?

On the main settings screen, tap on 'Subscription Status' and your next renewal date will be displayed.
6) Can I cancel my subscription any time?

Yes. You are free to cancel your subscription whenever you want.
For iPad/iPhone:
The subscription will stop at the end of the current subscription period after you turn off Automatic Renewal in iTunes.

For Android devices / Amazon (Kindle) devices:
The subscription will stop at the end of the current subscription period if you cancel renewal in the Google Play Store app. You will not be receiving refunds for old payments.
7) How do I cancel my subscription?

Kindly note that uninstalling or deleting the app will not cancel your subscription.
For iPad/iPhone:
Your subscription works via your iTunes account. To cancel the subscription, you simply need to turn off Automatic Renewal for the Nursery Rhymes app and you will not be billed after the current subscription duration gets over. Make sure that you turn off Automatic Renewal at least 24 hours before the renewal date.
To cancel your subscription, follow these steps:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Tap on Cancel Subscription.
Your subscription will stop at the end of the current billing cycle.

For Android devices / Amazon (Kindle) devices:
Your subscription works via your Google Play account.
To cancel your subscription, follow these steps:
a) Login with the Google ID used to purchase the subscription.
b) Launch the Google Play Store app.
c) Tap Menu > My Apps > Subscriptions and tap on the app of the subscription you'd like to cancel.
d) Tap "Cancel" and "Yes" to confirm the cancellation.
e) Now, the status of this Subscription should get changed from Subscribed to Canceled.
8) I had subscribed in the past and then canceled. How do I resubscribe?

For iPad/iPhone:
You can resubscribe with the same steps you followed before:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Apple iTunes account.

For Android devices / Amazon (Kindle) devices:
You can resubscribe with the same steps you followed before:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Google Play account.
d) Everything should be unlocked now.
9) I'm unable to subscribe / my subscription got cancelled.

For iPad/iPhone:
There is some problem with payment information on your iTunes account.
To be able to subscribe, your payment information in iTunes should be valid. Make sure that the payment method also remains valid at the time of auto-renewal.
Follow these steps to update your payment information in iTunes.
a) On your device main screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Tap on Payment Information.
f) Update your card details and billing address.
g) Tap on Done.
Your payment information is now updated. Try to subscribe again now.

For Android devices / Amazon (Kindle) devices:
There is some problem with payment information in your Google Play account. To be able to subscribe, your payment information should be valid.
10) I was unable to cancel my subscription and I was charged.

For iPad/iPhone:
To cancel your subscription, follow these steps:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Tap on Cancel Subscription.
Your subscription will stop at the end of the current billing cycle.
If you were charged while trying to cancel and want a refund, you will have to contact Apple Support.
You can request a refund through this link: https://reportaproblem.apple.com

For Android devices / Amazon (Kindle) devices:
Email us at support@kidloland.com with the Google Play receipt for a refund. Please note that we will be able to give you a refund only within the first seven days of the renewal.
11) I had purchased different packs before. What should I do?

Your old rhymes/songs packs will work as usual even if you do not subscribe. Since purchasing individual packs every time was getting expensive for users, we added the subscription option. The new songs and activities (and all the upcoming content) can be unlocked only with a subscription. You can cancel the subscription any time.
12) Will I have to pay separately again, once new content is added?

No, you will not have to. If you are an existing subscriber, new content will be available to you at no extra cost.
13) Will I still have access to the songs that I have already downloaded once my subscription period is over?

Since the app is now subscription-based, the paid content that you have access to as a subscriber will not be available after your subscription ends or is canceled. You will still be able to access the content that is free. But if you have purchased the previous in-app purchases separately, you will continue to have access to them. You could just restore purchases if required.
14) I am a subscriber and the songs are still locked. How do I fix this?

For iPad/iPhone:
Just restore your subscription. Log in with the same Apple ID that you have used for subscription.
a) Go to Settings (the wheel icon on the front page)
b) Tap on Restore Purchases / Restore Subscription.
All the songs and rhymes should now be unlocked.

For Android devices / Amazon (Kindle) devices:
1) Close and launch the app again with the same Google Play ID which you used for purchasing and make sure your internet connection is on.
2) Check device date whether it is correct or not.
15) I'm an iPad/iPhone subscriber and I had turned off 'Automatic Renewal' and my subscription didn't renew. What do I do?

You will have to subscribe again. Just make sure that you keep Automatic Renewal ON this time.
16) I'm an iPad/iPhone subscriber. How do I turn 'Automatic Renewal' on or off?

a) On your device home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the "KidloLand" subscription.
g) Tap on 'Cancel Subscription'.
17) Does billing automatically recur according to my subscription plan?

For iPad/iPhone:
Subscription is renewed automatically if you choose the option of 'Automatic Renewal'. Else it will get canceled at the end of the subscription duration. Your account will be charged for renewal within 24-hours prior to the end of the current period.

Here are the steps to turn on Automatic Renewal on your device:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Use the options to manage your subscription.

For Android devices / Amazon (Kindle) devices:
On your subscription renewal date, Google will charge the same payment method you used to purchase the subscription. If the card is declined, Google will cancel your subscription and email you.
18) Will uninstalling or deleting the app cancel my subscription?

For iPad/iPhone:
No. Uninstalling or deleting the app will not cancel your subscription because the subscription works via your iTunes account. To cancel the subscription, you simply need to turn off Automatic Renewal for the Nursery Rhymes app and you will not be billed after the current subscription duration gets over. Make sure that you turn off Automatic Renewal at least 24 hours before the renewal date.

For Android devices / Amazon (Kindle) devices:
No. Uninstalling or deleting the app will not cancel your subscription because the subscription works via your Google Play account.
19) I would like a refund for my subscription.

For iPad/iPhone:
Since we don't directly handle payments, you must contact Apple Support for any payment related issue.
You can request a refund from Apple through the following link: https://reportaproblem.apple.com
Please note that cancellation of the current subscription is not allowed during active subscription period. For example, you may not be able to cancel a subscription after using half the duration. Only renewal can be canceled. Just contact Apple Support for any doubts regarding refund.

For Android devices / Amazon (Kindle) devices:
Please note that we will refund your subscription only if you email us within 7 days of purchasing a subscription. Just email us at support@kidloland.com. Do mention your Google Play receipt number.
20) I was charged twice for my subscription. How do I fix this?

Since we don't directly handle payments, you must contact Apple for any payment related issue. You can request Apple for refund.
You can contact them through this link: https://reportaproblem.apple.com
Log in with your Apple ID and report your purchase.
21) My subscription got canceled. How do I fix this?

For iPad/iPhone:
If your subscription got canceled, it means that EITHER your current payment information is invalid OR you have turned off Automatic Renewal.

For Android devices / Amazon (Kindle) devices:
There is some problem with payment information in your Google Play account. To be able to subscribe, your payment information should be valid.
22) I am a Google Play user. Can I change my subscription plan from monthly to yearly or vice versa?

No. It is not possible right now. The feature maybe added sometime in future.
23) I have a Kindle Fire with Kindle Freetime in it. I purchased a subscription to KidloLand on my Amazon account. I could launch the app outside of Freetime, but it didn't work inside Freetime. How do I get my current subscription work within Freetime?

After getting in touch with Amazon, we were told that In-App Purchases will not work in Freetime/kid's profile. They will only work in your own (parent) profile.

To access the complete app on your kid's profile, you will have to send us a copy of your subscription receipt on support@kidloland. It will help us generate a gift-code that will unlock the complete app on the child profile.
24) I paid for the full year subscription and transferred the app to my child's Freetime profile. Its asking me to subscribe again. What do I do now?

After getting in touch with Amazon, we were told that In-App Purchases will not work in Freetime/kid's profile. They will only work in your own (parent) profile.

To access the complete app on your kid's profile, you will have to send us a copy of your subscription receipt on support@kidloland.com. It will help us generate a gift-code that will unlock the complete app on the kid's profile.
25) Can I share my subscription from iOS to Android or Android to iOS?

The purchases on iOS cannot be shared on Android/Amazon and vice versa as they have different billing systems. Considering your issue, we will unlock your purchases from our end for your device until we enable this feature. Please send us a copy of your recent purchase receipt on support@kidloland.com to enable access on other device.
1) The downloading of songs stops in between. What should I do?

Sometimes, due to connectivity issues, the downloading of songs stops or takes a longer time. If you think that is happening, just press cancel and try again after a few minutes. Make sure you use Wifi to download.
2) If some pack doesn't work after download, what should I do?

Go to Settings in the app. Delete the pack from 'Files' and re-download it. Wait till the download reaches 100% and then files get extracted.
3) The app has started lagging or working very slowly. What should I do?

For iPhone/iPhone:
Please force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.

For Android devices / Amazon (Kindle) devices:
You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.
4) The app is crashing. What should I do?

For iPhone/iPad:
First force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.
d) Check if the app starts working properly again.
If it is crashing again and again, please email us at support@kidloland.com and we will do our best to solve the problem.

For Android devices / Amazon (Kindle) devices:
You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.
5) I am an iPhone/iPad user. When I try to restore or unlock, I get an error "In-app purchase not allowed". What do I do?

Your in-app purchase setting is off.
● In your device home screen, go to Settings.
● Click on General.
● Click Restrictions.
● Click & Turn on "In-App Purchases".
Go back to the app and try again. It should work now.
6) I am an iPhone/iPad user. When I try to restore purchases, this error shows up "SKdomain". What do I do??

Please email us at support@kidloland.com with a screenshot of the error message. We will help you out.
7) I am running out of storage space. What do I do?

Go to Settings in the app. Delete whichever songs you do not want from 'Files' to free some space.
8) I am an Android/Amazon user. When I try to download any pack, I see an error that the server the application is connecting to is unverified.

Contact us at support@kidloland.com and we will help you out.