For iPad/iPhone:
a) Open the app.
b) Tap on any locked songs and you will be directed to the subscription screen.
c) Choose the subscription duration you want.
d) The amount will be billed to the card registered in your Apple iTunes account.
e) Everything should be unlocked now.

For Android devices / Amazon (Kindle) devices:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Google Play account.
d) Everything should be unlocked now.

Yes. You can try the app free for 7 days with the one month purchase. After 7 days, your credit card will be charged the monthly subscription fees. You can cancel automatic renewal anytime during the trial period.
The free trial will work just once. If you cancel monthly subscription renewal during the trial, the app will get locked at the end of the trial period. The free trial will not be available for a second time if you decide to subscribe for a monthly subscription.

For iPad/iPhone:
There are 3 kinds of subscription plans.
a) 1 month subscription plan
b) 6 months subscription plan (at the price of 5 months)
c) 1 year subscription plan (at the price of 8 months)

For Android devices / Amazon (Kindle) devices:
There are 2 subscription plans.
a) 1 month subscription plan with free trial
b) 1 year subscription plan

For iPad/iPhone:
If you have opted for monthly subscription and would like to change it to 6 months or yearly or vice versa, you can do it through manage subscription in iTunes. Your new subscription plan will start only after the current one is over.
Follow these steps to change your subscription plan:
a) On your device home screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) In Renewal Options, you will see the subscriptions listed below.
h) Choose the subscription plan you want.
The amount will be billed to the card registered in your Apple iTunes account.

For Android devices / Amazon (Kindle) devices:
It is not possible right now. The feature maybe added sometime in future.

On the main settings screen, tap on 'Subscription Status' and your next renewal date will be displayed.

Yes. You are free to cancel your subscription whenever you want.
For iPad/iPhone:
The subscription will stop at the end of the current subscription period after you turn off Automatic Renewal in iTunes.

For Android devices / Amazon (Kindle) devices:
The subscription will stop at the end of the current subscription period if you cancel renewal in the Google Play Store app. You will not be receiving refunds for old payments.

Kindly note that uninstalling or deleting the app will not cancel your subscription.
For iPad/iPhone:
Your subscription works via your iTunes account. To cancel the subscription, you simply need to turn off Automatic Renewal for the Nursery Rhymes app and you will not be billed after the current subscription duration gets over. Make sure that you turn off Automatic Renewal at least 24 hours before the renewal date.
To cancel your subscription, follow these steps:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Tap on Cancel Subscription.
Your subscription will stop at the end of the current billing cycle.

For Android devices / Amazon (Kindle) devices:
Your subscription works via your Google Play account.
To cancel your subscription, follow these steps:
a) Login with the Google ID used to purchase the subscription.
b) Launch the Google Play Store app.
c) Tap Menu > My Apps > Subscriptions and tap on the app of the subscription you'd like to cancel.
d) Tap "Cancel" and "Yes" to confirm the cancellation.
e) Now, the status of this Subscription should get changed from Subscribed to Canceled.

For iPad/iPhone:
You can resubscribe with the same steps you followed before:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Apple iTunes account.

For Android devices / Amazon (Kindle) devices:
You can resubscribe with the same steps you followed before:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Google Play account.
d) Everything should be unlocked now.

For iPad/iPhone:
There is some problem with payment information on your iTunes account.
To be able to subscribe, your payment information in iTunes should be valid. Make sure that the payment method also remains valid at the time of auto-renewal.
Follow these steps to update your payment information in iTunes.
a) On your device main screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Tap on Payment Information.
f) Update your card details and billing address.
g) Tap on Done.
Your payment information is now updated. Try to subscribe again now.

For Android devices / Amazon (Kindle) devices:
There is some problem with payment information in your Google Play account. To be able to subscribe, your payment information should be valid.

For iPad/iPhone:
To cancel your subscription, follow these steps:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Tap on Cancel Subscription.
Your subscription will stop at the end of the current billing cycle.
If you were charged while trying to cancel and want a refund, you will have to contact Apple Support.
You can request a refund through this link: https://reportaproblem.apple.com

For Android devices / Amazon (Kindle) devices:
Email us at support@kidloland.com with the Google Play receipt for a refund. Please note that we will be able to give you a refund only within the first seven days of the renewal.

Your old rhymes/songs packs will work as usual even if you do not subscribe. Since purchasing individual packs every time was getting expensive for users, we added the subscription option. The new songs and activities (and all the upcoming content) can be unlocked only with a subscription. You can cancel the subscription any time.

No, you will not have to. If you are an existing subscriber, new content will be available to you at no extra cost.

Since the app is now subscription-based, the paid content that you have access to as a subscriber will not be available after your subscription ends or is canceled. You will still be able to access the content that is free. But if you have purchased the previous in-app purchases separately, you will continue to have access to them. You could just restore purchases if required.

For iPad/iPhone:
Just restore your subscription. Log in with the same Apple ID that you have used for subscription.
a) Go to Settings (the wheel icon on the front page)
b) Tap on Restore Purchases / Restore Subscription.
All the songs and rhymes should now be unlocked.

For Android devices / Amazon (Kindle) devices:
1) Close and launch the app again with the same Google Play ID which you used for purchasing and make sure your internet connection is on.
2) Check device date whether it is correct or not.

You will have to subscribe again. Just make sure that you keep Automatic Renewal ON this time.

a) On your device home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the "KidloLand" subscription.
g) Tap on 'Cancel Subscription'.

For iPad/iPhone:
Subscription is renewed automatically if you choose the option of 'Automatic Renewal'. Else it will get canceled at the end of the subscription duration. Your account will be charged for renewal within 24-hours prior to the end of the current period.

Here are the steps to turn on Automatic Renewal on your device:
a) On your home screen, go to Settings
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the subscription that you want to manage.
g) Use the options to manage your subscription.

For Android devices / Amazon (Kindle) devices:
On your subscription renewal date, Google will charge the same payment method you used to purchase the subscription. If the card is declined, Google will cancel your subscription and email you.

For iPad/iPhone:
No. Uninstalling or deleting the app will not cancel your subscription because the subscription works via your iTunes account. To cancel the subscription, you simply need to turn off Automatic Renewal for the Nursery Rhymes app and you will not be billed after the current subscription duration gets over. Make sure that you turn off Automatic Renewal at least 24 hours before the renewal date.

For Android devices / Amazon (Kindle) devices:
No. Uninstalling or deleting the app will not cancel your subscription because the subscription works via your Google Play account.

For iPad/iPhone:
Since we don't directly handle payments, you must contact Apple Support for any payment related issue.
You can request a refund from Apple through the following link: https://reportaproblem.apple.com
Please note that cancellation of the current subscription is not allowed during active subscription period. For example, you may not be able to cancel a subscription after using half the duration. Only renewal can be canceled. Just contact Apple Support for any doubts regarding refund.

For Android devices / Amazon (Kindle) devices:
Please note that we will refund your subscription only if you email us within 7 days of purchasing a subscription. Just email us at support@kidloland.com. Do mention your Google Play receipt number.

Since we don't directly handle payments, you must contact Apple for any payment related issue. You can request Apple for refund.
You can contact them through this link: https://reportaproblem.apple.com
Log in with your Apple ID and report your purchase.

For iPad/iPhone:
If your subscription got canceled, it means that EITHER your current payment information is invalid OR you have turned off Automatic Renewal.

For Android devices / Amazon (Kindle) devices:
There is some problem with payment information in your Google Play account. To be able to subscribe, your payment information should be valid.

No. It is not possible right now. The feature maybe added sometime in future.

After getting in touch with Amazon, we were told that In-App Purchases will not work in Freetime/kid's profile. They will only work in your own (parent) profile.

To access the complete app on your kid's profile, you will have to send us a copy of your subscription receipt on support@kidloland. It will help us generate a gift-code that will unlock the complete app on the child profile.

After getting in touch with Amazon, we were told that In-App Purchases will not work in Freetime/kid's profile. They will only work in your own (parent) profile.

To access the complete app on your kid's profile, you will have to send us a copy of your subscription receipt on support@kidloland.com. It will help us generate a gift-code that will unlock the complete app on the kid's profile.

The purchases on iOS cannot be shared on Android/Amazon and vice versa as they have different billing systems. Considering your issue, we will unlock your purchases from our end for your device until we enable this feature. Please send us a copy of your recent purchase receipt on support@kidloland.com to enable access on other device.