1) The downloading of songs stops in between. What should I do?

Sometimes, due to connectivity issues, the downloading of songs stops or takes a longer time. If you think that is happening, just press cancel and try again after a few minutes. Make sure you use Wifi to download.

2) If some pack doesn't work after download, what should I do?

Go to Settings in the app. Delete the pack from 'Files' and re-download it. Wait till the download reaches 100% and then files get extracted.

3) The app has started lagging or working very slowly. What should I do?

For iPhone/iPhone:
Please force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.

For Android devices / Amazon (Kindle) devices:
You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.

4) The app is crashing. What should I do?

For iPhone/iPad:
First force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.
d) Check if the app starts working properly again.
If it is crashing again and again, please email us at support@kidloland.com and we will do our best to solve the problem.

For Android devices / Amazon (Kindle) devices:
You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.

5) I am an iPhone/iPad user. When I try to restore or unlock, I get an error "In-app purchase not allowed". What do I do?

Your in-app purchase setting is off.
● In your device home screen, go to Settings.
● Click on General.
● Click Restrictions.
● Click & Turn on "In-App Purchases".
Go back to the app and try again. It should work now.

6) I am an iPhone/iPad user. When I try to restore purchases, this error shows up "SKdomain". What do I do??

Please email us at support@kidloland.com with a screenshot of the error message. We will help you out.

7) I am running out of storage space. What do I do?

Go to Settings in the app. Delete whichever songs you do not want from 'Files' to free some space.

8) I am an Android/Amazon user. When I try to download any pack, I see an error that the server the application is connecting to is unverified.