1) Does billing automatically recur according to my subscription plan?
Subscription is renewed automatically if you choose the option of 'Automatic Renewal'. Else it will get canceled at the end of the subscription duration.
Here are the steps to turn on Automatic Renewal on your device:
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Use the options to manage your subscription.
8) Turn on 'Automatic Renewal'
Here are the steps to turn on Automatic Renewal on your device:
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Use the options to manage your subscription.
8) Turn on 'Automatic Renewal'
2) How do I cancel my subscription?
Kindly note that uninstalling or deleting the app will not cancel your subscription because the subscription works via your iTunes account. To cancel the subscription, you simply need to turn off Automatic Renewal for Kidlo app and you will not be billed after the current subscription duration gets over. Make sure that you turn off Automatic Renewal at least 24 hours before the renewal date.
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn off 'Automatic Renewal' to cancel the subscription.
Your subscription will stop at the end of the current billing cycle.
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn off 'Automatic Renewal' to cancel the subscription.
Your subscription will stop at the end of the current billing cycle.
3) Will uninstalling or deleting the app cancel my subscription?
No. Follow steps in previous question.
4) I would like a refund for my subscription.
Since we don't directly handle payments, you must contact Apple for any payment related issue. You can request a refund from Apple through the following link: https://reportaproblem.apple.com
5) I was charged twice for my subscription. How do I fix this?
Since we don't directly handle payments, you must contact Apple for any payment related issue. You can request Apple for refund. You can contact them through this link: reportaproblem.apple.com Log in with your Apple ID and report your purchase.
6) I was unable to cancel my subscription and I was charged.
To cancel your subscription, follow these steps:
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn off 'Automatic Renewal' to cancel a subscription.
Your subscription will stop at the end of the current billing cycle.
If you were charged while trying to cancel and want a refund, you will have to contact Apple. You can request a refund through this link: https://reportaproblem.apple.com
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn off 'Automatic Renewal' to cancel a subscription.
Your subscription will stop at the end of the current billing cycle.
If you were charged while trying to cancel and want a refund, you will have to contact Apple. You can request a refund through this link: https://reportaproblem.apple.com
7) My subscription got canceled. How do I fix this?
If your subscription got canceled, it means that EITHER your current payment information is invalid OR you have turned off Automatic Renewal. Follow the steps to fix this issue.
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
For updating payment details:
5) Tap on Payment Information.
6) Update your card details and billing address. Click on Done.
For turning Automatic Renewal ON.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn on 'Automatic Renewal'
Go back to the app and subscribe again.
1) On your home screen, go to Settings
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID. You might need to sign in.
For updating payment details:
5) Tap on Payment Information.
6) Update your card details and billing address. Click on Done.
For turning Automatic Renewal ON.
5) Under Subscriptions, tap on Manage.
6) Tap the subscription that you want to manage.
7) Turn on 'Automatic Renewal'
Go back to the app and subscribe again.